1. Introduction
LeanBackAI ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our services.
2. Information We Collect
Information You Provide
- Contact Information: Name, email address, phone number, and business details when you sign up or contact us.
- Account Data: Information needed to set up and manage your LeanBackAI account.
- Communication Data: Messages and inquiries you send us.
Information We Process on Your Behalf
- Email Data: With your authorization, we access your email to provide inbox management and lead response services.
- Calendar Data: With your authorization, we access your calendar to provide scheduling services.
- Lead Data: Information about your leads and prospects that we help you manage.
Automatically Collected Information
- Usage Data: How you interact with our website and services.
- Device Information: Browser type, IP address, and device identifiers.
3. How We Use Your Information
We use your information to:
- Provide and improve our AI automation services
- Respond to leads on your behalf
- Manage your inbox and calendar
- Communicate with you about your account
- Send service updates and relevant information
- Comply with legal obligations
4. Data Security
We implement industry-standard security measures to protect your data:
- Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256).
- Access Controls: Strict access controls limit who can access your data.
- AI-Only Processing: Your emails and messages are processed by our AI systems, not human staff.
- Regular Audits: We regularly review and update our security practices.
5. Data Sharing
We do not sell your personal data. We may share data with:
- Service Providers: Third parties who help us deliver our services (hosting, email delivery, etc.), bound by confidentiality agreements.
- Legal Requirements: When required by law or to protect our rights.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Export your data
- Revoke access to connected accounts at any time
- Opt out of marketing communications
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. When you cancel, we delete or anonymize your data within 30 days, unless legally required to retain it longer.
8. Cookies
We use essential cookies to operate our website. We do not use tracking cookies for advertising purposes.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this policy periodically. We'll notify you of significant changes via email or through our service.
11. Contact Us
For privacy-related questions or to exercise your rights: